Your order information is updated as soon as you are charged for your shipment and again once your order ships.

We process orders quickly, but we’ll do our best to accommodate any changes. The best way to change or cancel an order is to contact us as soon as possible.

If you're shopping on your mobile device, you will enter the promo code on the same screen where you enter your payment method. If you have any issues applying your promo code, please don’t hesitate to reach out to us.

Here are a few things to check if your payment didn’t go through:

• Ensure that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
• Check if your card is expired.
• Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.

If none of these apply, please contact us. We’re happy to help!

We accept the following payment options:

• Credit cards including Visa, Mastercard, American Express, and Discover
• Debit/bank cards
• PayPal
• Apple Pay
• Google Pay

Unfortunately, we cannot accept checks or money orders at this time.

We want you to be fully satisfied with your Spartan Watches product. That's why our Satisfaction Guarantee covers free exchanges within 30 days. We will provide you with a free shipping label to send your product back to us, and then we will send you a replacement product or provide you with store credit within 3 business days.

If you'd like to exchange a product, please click here.

We want you to be fully satisfied with your Spartan Watches product. That's why our Satisfaction Guarantee covers free returns within 30 days of receiving your product. We will provide you with a free shipping label to send your product back to us, and then we will issue you a full refund, exchange, or store credit within 3 business days.

If you would like a refund back to your payment method, we do charge a small processing fee which will be deducted from the amount refunded to you. For international returns, unfortunately, we cannot refund any duties fees. Any original shipping charges are non-refundable.

If you'd like to return a product, please click here and we will issue you a return shipping label. Please follow the return instructions and do not send items back without receiving shipping instructions.

To track your package, simply locate your shipping confirmation email and click on the tracking number. You can also log in to your SpartanWatches.com account to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays or severe weather conditions. We’ll do everything in our power to get your order to you as soon as possible!

Domestic (U.S.) Shipping:

• USPS® Standard (8-15 working days)
• Orders $50.00 and up: Free
• Orders $0.00–$50.00: $5.00

Canada Shipping:

• Canada Post Standard™
• Orders $50.00 and up: Free
• Orders $0.00–$50.00: $5.00 USD

Delivery Time Estimates:

• USA: 8-15 working days
• Canada: 12-18 working days

The processing time depends on several things: the type of order, whether your items are in stock, and when you place it. Please refer to the timeframes below to get a general idea of when to expect your order after it’s shipped:

Delivery Time Estimates:

• USA: 8-15 working days
• Canada: 12-18 working days

Please keep in mind that delivery may take longer during holidays or severe weather conditions. We recommend keeping a close eye on your order's tracking numbers. We’ll do everything in our power to get your order to you as soon as possible!

We currently ship all around the United States and Canada!

Any duties that your country places on goods shipped from the US are not covered in the purchase or shipping price and must be taken care of directly with your local customs office.